FAQ's

How long will my order take to arrive?

As we make most of our treats to order, please allow 3-4 business days before your order is shipped. You will receive an email once we have shipped your order.

 

When will my local delivery order be delivered?

All local deliveries will be dropped off on weekends. If you require your order during the week, please message us and we may be able to arrange pick up.

 

Will yogurt/carob melt in the mail?

Unfortunately we do experience high temperatures in the Australian summer. We do try to avoid melting by placing a small ice bag in with your order but cannot guarantee your yogurt or carob will not melt. We recommend ordering these products in colder temperatures to ensure the best quality once your order arrives.

 

Are all of your products dog safe?

We ensure all of our products are dog safe as we use ingredients that are not harmful to dogs. Our products are natural (including colouring) and contain no added preservatives. We also list the ingredients on each product page. It is important to research what products are safe for your dog before ordering.

 

How long do your products last?

We recommend the following for each products:

Carob/Yogurt - These products will last for a year if stored correctly. Keeping your carob or yogurt treats refrigerated will ensure your treats do not melt and become spoiled.

 

Cookies - Cookies will last for up to 6 months if stored correctly. Keep your cookies in a cool dry place to ensure your cookies do not become spoiled.

 

Training treats - Our training treats are baked and dehydrated which means these will last for up to a year if stored correctly. Please ensure your training treats are kept in a cool dry place so they do not become spoiled.